Six questions on your portfolio, thirty points on one property.

1Bedding is hotel grade: a hotel-quality mattress, a protector, a recent duvet and pillows, with no sagging.

2Linen is thick, white or plain, and plentiful: at least three complete sets per bed on site, so that the laundry never dictates the calendar.

3Every bedroom has full blackout: curtains or blinds in good condition.

4The bathroom shows no limescale and no blackened grout, with shining fixtures and a clean drain.

5Lighting is warm and adjustable, with no fluorescent tube and no bare bulb.

6No visible cable, no makeshift repair, no poor finish: nothing is broken, mismatched or patched up.

7A real workstation: a dedicated table or desk, a proper chair, reachable outlets, and a measured, stable internet connection.

8The kitchen is complete and full size: spotless dishes, clear glasses, appliances clean inside the microwave and the refrigerator.

9Storage is free for the guest: a closet with hangers, empty space, and room to set a suitcase.

10Temperature and smell are under control on arrival: heating set, simple instructions, neutral smell.

11A written turnover procedure exists, step by step and room by room, with a target duration.

12Every turnover is validated by a checklist completed point by point, with photographs.

13Before every arrival, someone other than the cleaner inspects the critical areas: bed base, shower, drain, toilet rims, microwave, remote controls.

14Linen and supplies are tracked with a reorder threshold: no shortage on an arrival day.

15Mattress protectors and linen are replaced under a written rule, not by guesswork.

16Everyone who works in the property was trained on site to the standard, then checked on their first assignments.

17A trained backup exists for every key role, housekeeping, reception, maintenance: an absence never delays an arrival.

18Incidents are logged, what, when, who, resolution, and reviewed every month.

19The real cost of a turnover is known per property: time, linen, supplies, travel.

20Maintenance is preventive: equipment is inspected on a fixed schedule, not only after a complaint.

21A written message sequence covers the stay: confirmation, the day before arrival, arrival, mid-stay, the day before departure, after departure.

22Messages are personalized and signed by a person; no automated system answers on its own.

23A person can be reached at any time during the stay and answers within fifteen minutes during arrivals.

24Guests are welcomed by a person, in presence or through a trained relay: welcome, tour of the property, questions.

25Fresh products await on arrival, water, milk, juice, fruit or a local specialty, laid out as a personal choice, with no needless plastic.

26Welcome supplies are complete and replenished: coffee, tea, sugar, salt, oil, shower products, paper, bags.

27House instructions fit on one readable page: internet, heating, appliances, trash, rules.

28Departure is cared for: a small attention or a note, a thank-you message, a review request within twenty-four hours.

29Every review is read and receives a signed reply within forty-eight hours; a negative review triggers a logged action.

30The business traveler finds what they need without asking: an invoice in the company name, a measured connection, a workstation, late arrival possible.